Call: 580-439-5230 | Email: sales@veteranbat.com

Terms of Sale

TERMS OF SALE
These Sales Terms apply to www.veteranbat.com.
The Online Shop is owned by and operated by Veteran Bat Company, (herein “we” or “us” as the context may require). Veteran Bat Company is the seller of the Products.
With regard to your purchases in the Online Shop we will communicate electronically by sending email or posting electronically. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing. Please note that these Sales Terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.

1. ABOUT THESE SALES TERMS
These Sales Terms only apply to purchases made in this Online Shop. From time to time Veteran Bat Company may change or alter these Sales Terms which will be applicable to orders placed on or after the effective date stated by Veteran Bat Company.
Information contained in Veteran Bat Companies advertising, brochures or other written materials, on Veteran Bat Company’s web sites or given to you, is for information only and not an offer by Veteran Bat Company to supply any Products.
BY PLACING AN ORDER FOR PRODUCTS YOU AGREE TO BE BOUND BY AND ACCEPT THESE SALES TERMS
Additional terms and conditions are required to be accepted for Employee or other Hookup purchase programs.

2. PLACING AN ORDER
To be able to buy Products you must:
• Provide your name and address, phone number, email address, payment details and other required information.
• Be at least 18 years of age.
• Provide a delivery address in the United States and Australia (Note that Veteran Bat Company may be unable to deliver to certain addresses).
• Be the owner or authorized holder of a valid debit/credit card. You may place an order by clicking on the “Add to cart” button and proceeding to the checkout page.
When you create a Veteran Bat account you will also create a personal user identification (your username) and password. Keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password. All information collected shall be subject to Veteran Bat Company’s Privacy Policy.

3. ORDER PROCESSING AND CONTRACT FORMATION
You agree that your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by Veteran Bat Company. We may choose not to accept abnormal orders and orders which Veteran Bat Company suspects are not placed in good faith. After having received your order, we will send you an acknowledgement email (“Your Veteran Bat Company Order”) with your order number and details of the items you have ordered.
Acceptance of your order and the formation of the contract of sale between Veteran Bat Company and you will not take place unless and until you have received your Veteran Bat Company order confirmation email.
You have the option to cancel your order at any time by contacting Veteran Bat Company customer service by calling (580) 439-5230 before we have sent Your Veteran Bat Company Order confirmation email.

4. PRICES, SHIPPING AND HANDLING, CHARGES AND TAXES
The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation emails. Veteran Bat Company may change prices at any time without notice. Price increases will only apply to orders placed after such changes.
Veteran Bat Company charges sales tax where required by law. If you are shipping to states where sales tax is charged, the appropriate charges will be added to your merchandise total and displayed in your Veteran Bat Company Order. Prices for the Products do not include charges for shipping and handling.
Separate charges for tax and shipping will be itemized in your shopping cart and on Your Veteran Bat Company order confirmation email.

5. PRODUCT AVAILABILITY AND DELIVERY, CIRCUMSTANCES BEYOND REASONABLE CONTROL
Veteran Bat Company does not guarantee the availability of any Product in the Online Shop. Veteran Bat Company reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product.
We will provide you with the information on the latest expected delivery date which will not exceed 30 days unless you specifically agree on a later date.
In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us.
Delivery options are defined in checkout and may change. Delivery based on the option selected is not guaranteed. Reimbursement for payment of the express delivery price will occur if the service requested was not delivered on time. If the items remain undelivered and are returned to us undelivered, we consider that you have exercised your right to cancel the contract and when we receive the returned delivery package we will NOT refund you in accordance with our return policy. Customer desiring to return or refuse delivery will be best serviced by receiving the delivery and following the return instructions included in the package.
Veteran Bat Company shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.

6. COMPATIBILITY, PRODUCT INFORMATION
When placing your order please ensure that the Products you purchased are compatible for the intended use. Please use the information provided in the Online Shop as reference when checking compatibility. In the event of a difference between the Online Shop content and any other Veteran Bat Company (or non-Veteran Bat Company) web site (or any other source of information) the compatibility of Products as shown on the Online Shop at the time of purchase will be seen as taking precedence. We encourage you to examine the delivery package and received items within fourteen days after they are delivered to you and check their condition and that the content of the delivery package is complete.

7. PAYMENT
Payment by credit/debit cards, shall be made by a credit or debit card, approved by Veteran Bat Company. Approved credit and debit card types are listed in the Online Shop. You have to supply your payment card details when you place your order. Your credit card may not be accepted if: (i) the name on the credit card does not match the billing name given or (ii) the billing address given does not match the bank records. Your payment card will be charged on shipment of the ordered items. We will not supply the items to you until your card issuer has authorized the use of your card for payment of the ordered Products. As your Order confirmation email is your proof of purchase, we recommend that you save and print that document for your potential future use.

8. TITLE TO PRODUCTS
Veteran Bat Company retains full legal title to Products until it has received all amounts due on the ordered Products.

9. RETURN AND REFUND, OTHER OPTIONS
If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased, Contact Us at www.veteranbat.com/contactus. Or at (580)439-5230 Mon- Fri 9am – 5pm CST.
If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our customer service (580)439-5230 by phone for assistance.

10. HOW TO RETURN ITEMS?
You must return the items in their original package.
You must include all accessories, user manuals and any free gifts that came in the same package.
Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.
Please treat the items with care and return them in the condition that they were delivered to you.
Please use, if possible, the original delivery package or pack the items securely. and follow directions we give you when you contact us.
Replacement or refund can only be processed once we have received all the items to be returned.
If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card thirty (30) calendar days after the date of receipt of the delivery.
Please note that Veteran Bat Company will only process returns and refunds for items bought in this Online Shop.

11. WARRANTY
Veteran Bat Company provides limited warranties to buyers who purchase Veteran Bat Company product (Product). Veteran Bat Company Products carry the Limited Warranty as defined for the particular product as listed on the website.

12. PERSONAL DATA
The Veteran Bat Company Privacy Policy and additional provisions in these Sales Terms govern the use of your personal data. Purchasing of goods in the Online Store requires that you accept the Veteran Bat Company privacy policy and the processing of personal data as described in the Veteran Bat Company privacy policy.

13. OUR LIABILITY
These Sales Terms set out the full extent of our obligations and liabilities in respect of the sale of Products.
Except for the express limited warranty for the Product purchased, Veteran Bat Company disclaims any implied warranty, including the warranty of merchantability or the warranty of fitness for a particular purpose. Veteran Bat Company further disclaims any implied or express warranty of, and assumes no responsibility for, defects in workmanship caused by third parties who are not acting on Veteran Bat Company’s behalf or modifications made to the Products by anyone other than Veteran Bat Company or those authorized by Veteran Bat Company. Veteran Bat Company further disclaims all liability and damages of any kind related to use of Products in any manner which is not consistent with the Product’s intended use. These Sales Terms give the consumer specific legal rights; a consumer may have other rights depending upon where he or she lives. Some jurisdictions do not allow the exclusion or limitation of special, incidental or consequential damages, or limitations on how long a warranty lasts, so the above exclusion and limitations may not apply to everyone.

14. GENERAL
If any provision or provisions of these Sales Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

15. CONTACT DETAILS
Veteran Bat Company customer service will assist you with any questions. You can contact us by phone (580) 439-5230 Monday through Friday during our regular working hours.

6. GOVERNING LAW
These Sales Terms shall be governed and construed in accordance with laws of the State of Oklahoma, USA.
Last revised January 23, 2017.