Call: 580-439-5230 | Email: sales@veteranbat.com

Customer Service

CONTACT US

Headquarters:
Veteran Bat Company
281645 E. 1790 Rd.
Comanche, Oklahoma 73529
Customer Service
Phone: 580-439-5230
Hours: Monday-Friday (9am-5pm CST)

RETURNS & EXCHANGES
Thank you for shopping with us at Veteran Bat Company. We know that you have choices and appreciate the trust that you have placed in our brand and our team. If for any reason you are not satisfied with your purchase, simply return your item within 30 days of receipt of the order. Items must be new, unused, and in their original packaging. For detailed return instructions, please reference the Return Form and Prepaid Return Label in your package or call us at 580-439-5230.

BAT WARRANTY
Veteran Bat Company offers a one time, 30 day limited warranty (may vary outside the U.S.) from the original purchaser’s receipt date. To avoid fraudulent claims, consumers must save original receipt (proof of purchase).
Bat Warranty Instructions:
Please complete the Contact Us form on our website at www.veteranbat.com/contactus or call us at 580-439-5230 for detailed return instructions.
NOTE: The Veteran Bat Company 30 day limited bat warranty does not include custom wood bats.

NON-BAT WARRANTY
Non-Bat Warranty Instructions: For all non-bat warranty claims, please call 580-439-5230 for detailed non-bat warranty instructions.

SHIPPING
How long will my order take to ship? 
Orders normally take between 24-48 hours to ship out of our warehouse
For the Answer to any of the questions below contact our Customer Service department at 580-439-5230 Mon-Fri 9am-5pm CST.
• When will my order ship?
• What is the cutoff time for next-day and second-day delivery?
• Where does my order ship from?
• Can I track my order?
• What happens when my tracking says “delivered” but I have not received my package?
• Can a customer ship to an APO/FPO address?
• Can a customer ship to an international address?

CUSTOM PRODUCTS
Veteran Bat Company reserves the right to refuse any requested personalization message that includes profanity, slander, trademarks and/or any other content that Veteran Bat Company considers inappropriate in its sole discretion.

FAQ
Q: I have a defective product; how do I go about returning it?
A:
You can call our Customer Service Department at 580-439-5230 to set up a return authorization. Customer Service Representatives are available Monday – Friday, 9am – 5pm CST.

Q: Can I follow Veteran Bat Company on Facebook, Twitter, or Youtube?
A: All links can be found at the top of Homepage.
Q: Does Veteran Bat Company sell replacement nets, bungees, and accessories for Practice Partner units?
A: Yes just email us or call us at sales@veteranbat.com or 580-439-5230.
Q: Which type of wooden bat should I choose: Maple, Birch or Ash?
A: Click on this link to go to our How to choose a wood.
Q: How do i hit with a wooden bat.
A: Sticker side up!

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